Listens to every call-center conversation, transcribes, scores and coaches each agent. Live every day at a municipality since March 2026.
Client · A metropolitan municipality call center in Trabzon Live
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201,000+ calls analyzed across 27 agents
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A 14-criteria quality evaluation on every call, from a 4-way ensemble
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AIRA: an agent that talks to the data, routing gate at 97% precision, 0 wrong answers
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Repeat-caller study: 50% of line time goes to repeat callers (3,906 chains)
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On Turkish soil for KVKK: AWS Istanbul, daily snapshots, a monthly restore drill